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Branch

<p><span style="font-family: Georgia, serif; font-size: 18px;">We know gift-giving isn&apos;t always the easiest therefore, this holiday season please enjoy an extended return policy; any orders delivered between November 10th, 2022 and December 15th, 2022 can be returned up until January 15th, 2023. Please note that all returns must be returned in the original packaging and are subject to return shipping costs.</span></p>

We know gift-giving isn't always the easiest therefore, this holiday season please enjoy an extended return policy; any orders delivered between November 10th, 2022 and December 15th, 2022 can be returned up until January 15th, 2023. Please note that

2021/2022 Holiday Return Policy

Returns

Where can I check my order status?

Can I cancel my order?

Do you offer discounts?

Can I see the furniture in person before I buy?

Do you charge customs or duties?

I need to expense my order. Where can I find my receipt or invoice?

How does your referral program work?

Popular FAQs

How can I expect my products to arrive?

How do I know which chair is right for me?

Why have your prices changed?

How can I make sure the color depicted in your photos is true to life?

Prop-65

General Product Questions

How can I place an order?

How do I know if my ordered product is in stock?

How can I check my order status?

I'm tax exempt. Can I place an order without being charged sales tax?

In which currency will I be charged?

What payment methods do you accept?

Do you offer gift cards?

When will I be charged for my order?

Can I finance my order?

Do you offer price matching?

How can I tell the product I want is in stock?

Can you hold my order to ship at a later time?

Can I add items to my order?

Ordering

How does Branch work with corporate clients?

Do you offer swatches?

Are shipping, assembly and space planning included?

Can I schedule my white glove delivery on a specific date?

What is Branch Flex?

Do you offer trade discounts?

Corporate and Large Orders

Where do you ship?

When can I expect to receive my order?

How long does delivery take once my item has shipped?

Is expedited shipping available?

Can I hold my order to ship at a later date?

Do you ship to P.O. boxes?

What is the difference between processing time, shipping time, and delivery time?

Why is my order delayed?

Something is missing from my order.

White Glove Delivery (US)

White Glove Delivery (Canada)

When can I expect my White Glove delivery?

Split Deliveries

Removal Services

Tracking says my package has been delivered but I haven't received it

Will my order arrive in multiple shipments?

Will my order ship freight? What do I need to do if my order is shipped freight?

How long will shipping take?

Shipping to Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers

Shipping + Delivery

How easy is it to assemble your products?

Do you have video assembly guides?

Assembly

Return Policy

How do I process my return?

​Do you offer exchanges?

Can I return my Branch product to your showroom?

What is your warranty policy?

How do I file a warranty claim?

Is your warranty policy transferable?

What is Clyde Protection?

How do I reset my Standing Desk?

My order arrived damaged. What do I do?

Troubleshooting & Warranty

Branch Sustainability

Can I reach Branch by phone?

Giving Back

Company FYI's

2021/2022 Holiday Return PolicyUpdated a year ago