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How do I place an order? What forms of payment do you accept? We've got answers here!

How can I place an order?

The easiest way to place an order is right here on the Branch website! We don't sell our products through other retailers or online stores. If you need assistance, we're here to help via chat or email. If you're based in Canada, make sure to navigate

How do I know if my ordered product is in stock?

In-stock products ship within 3-5 business days. Backordered products will have a longer lead time, which we display on the product page, at checkout and in your confirmation email!. If your product says "Contact Sales," it is discontinued or out of

How can I check my order status?

For residential and home office orders in the US and Canada, you will receive tracking information from our parcel shipping partner (either FedEx or UPS) within the shipping window listed on your confirmation email. For white glove orders to resident

I'm tax exempt. Can I place an order without being charged sales tax?

Reach out to our Customer Support team over chat or at [email protected] after you placed an order with your sales tax exemption certificate. From there, we can refund you the tax retroactively!

In which currency will I be charged?

If you are shopping in the United States, all prices are displayed in USD. If you are shopping in Canada, all prices are displayed in CAD. For orders shipping to Canada, the shipping cost you see during checkout includes all duties, taxes, and cleara

What payment methods do you accept?

For online orders, our preferred form of payment is credit card: we accept Visa, MasterCard, Discover, and American Express. We also accept Paypal and Amazon Payments. You can even split your payment into multiple parts using Affirm or Shop Pay Insta

Do you offer gift cards?

If you'd like to give the gift of a better workday but prefer to leave the shopping to someone else, we offer gift cards in various amounts that can be purchased directly on our site here!

When will I be charged for my order?

We collect payment for your order at the time it is placed, even if some items are noted as pre-order or back-ordered. By collecting payment at the time of purchase, we're able to reserve back ordered products for you in our next inventory drop, and

Can I finance my order?

We've partnered with Affirm to offer instant financing for Branch furniture, to be paid in fixed monthly installments over 3, 6, or 12 months. Click on the Affirm link on any product page to learn more! For financing of large and corporate orders, co

Do you offer price matching?

The only place to purchase Branch products is here on our website. Unfortunately, if our product or something similar is found elsewhere we do not price match for these products, as they are not genuine Branch products and are not backed by our warra

How can I tell the product I want is in stock?

Available: This product is available to view and purchase in-store.Limited stock: The product is almost sold out. We suggest you contact our support team to receive the latest shipping estimation.Not in stock: This product is not available for purcha

Can you hold my order to ship at a later time?

As we do our best to get your order out the door as quickly as possible, we cannot place orders on hold for any given period.

Can I add items to my order?

We aren’t able to add items to an order once it has been placed. If you missed something, we recommend placing a new order. Please note that different orders will ship separately -- don't forget to check the estimated shipping timeline noted on our p