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Popular FAQs

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Find answers to our most common questions here!

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Where can I check my order status?

If your Branch product has not yet shipped, feel free to reference your confirmation email for your most up-to-date shipping estimation. If your order is delayed for any reason, we'll reach out proactively with an update. If for any reason you haven'

Can I cancel my order?

We do our best to fulfill orders as fast as possible, and often process in-stock orders at our warehouse as soon as they arrive! With this in mind, the window for making changes (including cancellations) is small and cannot be guaranteed. If you need

Do you offer discounts?

Most premium office furniture is sold through dealers. We sell direct to both consumers and enterprises; by cutting out the middleman, we provide contract-grade office furniture for less than comparable premium brands. From time to time, we do run se

Can I see the furniture in person before I buy?

Absolutely. If you're based in NYC or Toronto, we encourage you to make an appointment to stop by our showrooms. If you're not in NYC or Toronto, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products. B

Do you charge customs or duties?

You will not be charged customs or duties on your Branch order. We collect sales tax where we are required to by law, and the amount will vary depending on zip code or postal code. For customers with tax-exempt status, please place your order on our

I need to expense my order. Where can I find my receipt or invoice?

You can print a copy of your confirmation email as a receipt. If you need additional documentation to get reimbursed by your organization, we're happy to help! Please email [email protected] and we will send you a PDF copy of your order.

How does your referral program work?

If you're loving your Branch experience, we'd be thrilled if you help us spread the word! As an up and coming office furniture brand, we're happy to share rewards with Branch evangelists through our Referral Program.You can generate your personal ref