Find answers to our most common questions here!
If your Branch product has not yet shipped, feel free to reference your confirmation email for your most up-to-date shipping estimation. If your order is delayed for any reason, we'll reach out proactively with an update. If for any reason you haven'
We do our best to fulfill orders as fast as possible, and often process in-stock orders at our warehouse as soon as they arrive! With this in mind, the window for making changes (including cancellations) is small and cannot be guaranteed. If you need
Most premium office furniture is sold through dealers. We sell direct to both consumers and enterprises; by cutting out the middleman, we provide contract-grade office furniture for less than comparable premium brands. From time to time, we do run se
Absolutely. If you're based in NYC or Toronto, we encourage you to make an appointment to stop by our showrooms. If you're not in NYC or Toronto, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products. B
You will not be charged customs or duties on your Branch order. We collect sales tax where we are required to by law, and the amount will vary depending on zip code or postal code. For customers with tax-exempt status, please place your order on our
You can print a copy of your confirmation email as a receipt. If you need additional documentation to get reimbursed by your organization, we're happy to help! Please email [email protected] and we will send you a PDF copy of your order.
If you're loving your Branch experience, we'd be thrilled if you help us spread the word! As an up and coming office furniture brand, we're happy to share rewards with Branch evangelists through our Referral Program.You can generate your personal ref