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General Product Questions

Learn all about Branch products!


How can I expect my products to arrive?

When you order from the Branch website, you'll enjoy free shipping via UPS or FedEx ground service. Shipping for in-stock products usually takes between 1-5 business days in the contiguous US and Canada, but always check the estimated shipping time o

How do I know which chair is right for me?

Selecting the right chair for you is the most critical part of creating a supportive office. Our Customer Support team specializes in understanding your unique needs to recommend the right chair for you! Reach out during business hours for a live cha

Why have your prices changed?

You may have noticed that we've made some changes to our pricing this year. As you may have read, there are ongoing challenges in the global supply chain that have significantly increased the costs of shipping our products to our customers in North A

How can I make sure the color depicted in your photos is true to life?

The photos on our website are taken by professional photographers under lighting conditions that are typical in a residential space. We strive to accurately show the finish, color, and texture of our products as best we can. But it's important to not


There are trace amounts of lead in the chair base. That being said, all alloyed metals carry the risk of containing chemicals of concern. The risk to our customers is very low; lead is not flashing or sloughing off during use, and there should be no