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Returns

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Want to return a Branch product? You can find our return policy and details on the return process here.

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Return Policy

All Branch items shipped within the contiguous United States and Canada can be returned within 30 days as long as the item is in like-new condition with the original packaging and will be subject to the cost of return shipping. To request a return, p

2021/2022 Holiday Return Policy

We know gift-giving isn't always the easiest therefore, this holiday season please enjoy an extended return policy; any orders delivered between November 10th, 2022 and December 15th, 2022 can be returned up until January 15th, 2023. Please note that

How do I process my return?

Visit our Return Portal and fill out our brief form. We'll get back to you ASAP with everything you need to know.

​Do you offer exchanges?

We do not offer exchanges. You may order a new item and return your original order within our 30-day return window. Payment is required for the new item at the time of the order. A refund for the returned item will be processed when the item is retur

Can I return my Branch product to your showroom?

Unfortunately, we do not accept returns or exchanges to our showrooms.