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Want to return a Branch product? You can find our return policy and details on the return process here.

Return Policy

All Branch items shipped within the contiguous United States and Canada can be returned within 30 days as long as the item is in like-new condition with the original packaging and will be subject to the cost of return shipping. To request a return, p

2021/2022 Holiday Return Policy

We know gift-giving isn't always the easiest therefore, this holiday season please enjoy an extended return policy; any orders delivered between November 10th, 2022 and December 15th, 2022 can be returned up until January 15th, 2023. Please note that

How do I process my return?

Visit our Return Portal and fill out our brief form. We'll get back to you ASAP with everything you need to know.

​Do you offer exchanges?

We do not offer exchanges. You may order a new item and return your original order within our 30-day return window. Payment is required for the new item at the time of the order. A refund for the returned item will be processed when the item is retur

Can I return my Branch product to your showroom?

Unfortunately, we do not accept returns or exchanges to our showrooms.