Got questions about where Branch ships, white glove installation, or lead times? We're here to help!
Our home office products (including individual desks, office chairs, and accessories) ship anywhere in the contiguous US via FedEx or UPS. Our commercial products -- including conference tables, benching, and lounge furniture -- ship with White-Glove
We display your expected shipping time on the relevant product page, at checkout and in your order confirmation email. In-stock products ship from one of our four warehouses and arrive anywhere from 2-5 days after an order is placed via FedEx or UPS.
Once your order leaves our hands, how long it takes depends on where you live and the shipping method you’ve chosen. If your order is eligible for free shipping, you should expect it to arrive within 2-7 business days. Please note that Branch is not
We don't offer expedited shipping beyond the timelines indicated in our standard shipping rates. However, we ship your items from the fulfillment centers that are closest to you to ensure the fastest delivery. We’re working to restock any affected pr
Unfortunately, as we do our best to fulfill your order, we cannot hold any orders to be shipped at a later date. If you are eligible for White Glove delivery you can schedule your delivery date at any time.
Sorry, we don’t. Because we ship with UPS, we are unable to deliver to a P.O. Box address.
Processing time is the time our team needs to make sure your order is perfect before leaving our warehouse. Shipping time is our promise to you in getting your order out the door as soon as we can. Delivery time starts when your order has left our ha
The vast majority of Branch orders ship right on schedule. But we run into delays on occasion, particularly in times of broader supply chain turbulence. If you have received a note from our Customer Support Team regarding a delay with your order, we
If you've only received part of your order, be sure to check the shipping confirmation email in your inbox to view multiple tracking numbers related to your order. Some of our products, like our Standing Desk, ship in two boxes that can get separated
Our experienced delivery teams will deliver your items to your home, place them in your preferred location, assemble, and remove any packaging materials. Note that White Glove Delivery is only available for orders above $2000 within our designated se
All desks and larger work surfaces are delivered directly to your home via our White Glove service. This means that delivery and assembly are included for all of your products, along with placement in the room of your choice. As for the clean-up, don
If you've ordered White Glove service, you can expect a notification from our local installation partner in your area to schedule your delivery within 10-15 business days after your order is processed and departs our warehouse.
If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date.
We currently don’t offer haul-away services for old or used furniture as we deliver your new Branch furniture.
Our delivery partners (UPS or FedEx) may have delivered to an alternate entrance, building lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. It’s also possible that your order is still on the wa
When your order contains multiple items, we’ll ship everything that is in stock, and generally ship any back ordered items as they become available. Please be sure to reconfirm your expected shipping timelines by referencing your original confirmatio
Many popular products, including our chairs and at-home work bundles, ship via FedEx Ground or Home Delivery, but larger orders with multiple quantities of items and some single items may ship freight. The following items ship via freight carrier:. F
For home office and consumer orders, in-stock products usually ship within 1-5 business days with UPS and FedEx. Shipping may take longer during peak periods like the holidays; make sure to check the product page for the most up-to-date information o
If a Freight Forwarder, Off-Site Package Management or Third Party Package Locker is used, the following terms will apply:. Branch won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to t