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Troubleshooting & Warranty

Need help with a Branch product? We'll help you identify and fix the problem.


What is your warranty policy?

We design our furniture to stand the test of time: that's why all Branch furniture is backed by industry-leading warranty. View our full policy here to learn about our warranty policy for specific products, and reach out to [email protected]

How do I file a warranty claim?

If you're experiencing an issue with a Branch product that you ordered, visit our Warranty Portal and fill out our brief form. We'll get back to you ASAP with a proposed solution!

Is your warranty policy transferable?

Warranty policies are not transferable and are attached to the original purchaser.

What is Clyde Protection?

IF YOU PURCHASED YOUR BRANCH FURNITURE BEFORE 06/30/2022. Clyde protection plans cover accidental damage from the time you receive your product and may extend the Branch Warranty depending on your plan. To file a claim with Clyde, log in to your HiCl

How do I reset my Standing Desk?

If your Standing Desk is no longer functioning as it should, a simple reset should do the trick to address most issues! Find our full user guide here and our support team is standing by if you need any additional assistance.

My order arrived damaged. What do I do?

While the vast majority of our orders arrive in pristine condition, damage sometimes occurs when shipping bulky items like furniture through parcel shipping networks. We're so sorry to hear that your order arrived damaged, but rest assured that we'll