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Branch

Absolutely. If you&apos;re based in NYC or Toronto, we encourage you to make an appointment to stop by our showrooms. If you&apos;re not in NYC or Toronto, we&apos;re happy to conduct a video walkthrough of our showroom to answer any questions about our products.<a href="https://www.branchfurniture.com/pages/showroom-nyc" rel="noopener noreferrer" target="_blank">Book my New York Showroom Tour</a><a href="https://www.branchfurniture.ca/pages/toronto-showroom" rel="noopener noreferrer" target="_blank">Book my Toronto Showroom Tour</a>We&apos;re starting to plan new showrooms around the US and Canada; if you want a Branch showroom in your market, drop us a line on chat to let us know!

Absolutely. If you're based in NYC or Toronto, we encourage you to make an appointment to stop by our showrooms. If you're not in NYC or Toronto, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products. B

Can I see the furniture in person before I buy?

Popular FAQs

Where can I check my order status?

Can I cancel my order?

Do you offer discounts?

Do you charge customs or duties?

I need to expense my order. Where can I find my receipt or invoice?

How does your referral program work?

How can I expect my products to arrive?

How do I know which chair is right for me?

Why have your prices changed?

How can I make sure the color depicted in your photos is true to life?

Prop-65

General Product Questions

How can I place an order?

How do I know if my ordered product is in stock?

How can I check my order status?

I'm tax exempt. Can I place an order without being charged sales tax?

In which currency will I be charged?

What payment methods do you accept?

Do you offer gift cards?

When will I be charged for my order?

Can I finance my order?

Do you offer price matching?

How can I tell the product I want is in stock?

Can you hold my order to ship at a later time?

Can I add items to my order?

Ordering

How does Branch work with corporate clients?

Do you offer swatches?

Are shipping, assembly and space planning included?

Can I schedule my white glove delivery on a specific date?

What is Branch Flex?

Do you offer trade discounts?

Corporate and Large Orders

Where do you ship?

When can I expect to receive my order?

How long does delivery take once my item has shipped?

Is expedited shipping available?

Can I hold my order to ship at a later date?

Do you ship to P.O. boxes?

What is the difference between processing time, shipping time, and delivery time?

Why is my order delayed?

Something is missing from my order.

White Glove Delivery (US)

White Glove Delivery (Canada)

When can I expect my White Glove delivery?

Split Deliveries

Removal Services

Tracking says my package has been delivered but I haven't received it

Will my order arrive in multiple shipments?

Will my order ship freight? What do I need to do if my order is shipped freight?

How long will shipping take?

Shipping to Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers

Shipping + Delivery

How easy is it to assemble your products?

Do you have video assembly guides?

Assembly

Return Policy

2021/2022 Holiday Return Policy

How do I process my return?

​Do you offer exchanges?

Can I return my Branch product to your showroom?

Returns

What is your warranty policy?

How do I file a warranty claim?

Is your warranty policy transferable?

What is Clyde Protection?

How do I reset my Standing Desk?

My order arrived damaged. What do I do?

Troubleshooting & Warranty

Branch Sustainability

Can I reach Branch by phone?

Giving Back

Company FYI's

Can I see the furniture in person before I buy?Updated 2 years ago