Can't find what you are looking for, our team is just one email away :)

Back To Canada Store

Back To US Store

Branch

<p><style type="text/css" id="isPasted"></style><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Quicksand&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;For home office and parcel orders, you should receive tracking information from our shipping partner (either FedEx or UPS) within the shipping window listed on your confirmation email.\n\nFor white glove orders to residential addresses, you&apos;ll receive an email from our local installation partner to schedule a delivery as soon as your order is ready to deliver, which usually takes between 5-10 business days from your date of order. Corporate customers who purchase through our Sales team receive dedicated updates from the in-house Branch concierge team.&quot;}" style="font-size: 14px; font-family: Quicksand, Arial; font-weight: normal; font-style: normal;">For residential and home office orders in the US and Canada, you will receive tracking information from our parcel shipping partner (either FedEx or UPS) within the shipping window listed on your confirmation email.&#xA0;<br><br>For white glove orders to residential addresses, you&apos;ll receive an email from our local installation partner to schedule a delivery as soon as your order is ready to deliver. Once your order has been processed, you can expect to hear from our partners within 15-20 days.</span></p><p><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Quicksand&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;For home office and parcel orders, you should receive tracking information from our shipping partner (either FedEx or UPS) within the shipping window listed on your confirmation email.\n\nFor white glove orders to residential addresses, you&apos;ll receive an email from our local installation partner to schedule a delivery as soon as your order is ready to deliver, which usually takes between 5-10 business days from your date of order. Corporate customers who purchase through our Sales team receive dedicated updates from the in-house Branch concierge team.&quot;}" style="font-size: 14px; font-family: Quicksand, Arial; font-weight: normal; font-style: normal;">If your expected shipping date has arrived without a tracking update, feel free to reach out to our Customer Support team and we&apos;ll share an update!</span></p>

For residential and home office orders in the US and Canada, you will receive tracking information from our parcel shipping partner (either FedEx or UPS) within the shipping window listed on your confirmation email. For white glove orders to resident

How can I check my order status?

Ordering

Where can I check my order status?

Can I cancel my order?

Do you offer discounts?

Can I see the furniture in person before I buy?

Do you charge customs or duties?

I need to expense my order. Where can I find my receipt or invoice?

How does your referral program work?

Popular FAQs

How can I expect my products to arrive?

How do I know which chair is right for me?

Why have your prices changed?

How can I make sure the color depicted in your photos is true to life?

Prop-65

General Product Questions

How can I place an order?

How do I know if my ordered product is in stock?

I'm tax exempt. Can I place an order without being charged sales tax?

In which currency will I be charged?

What payment methods do you accept?

Do you offer gift cards?

When will I be charged for my order?

Can I finance my order?

Do you offer price matching?

How can I tell the product I want is in stock?

Can you hold my order to ship at a later time?

Can I add items to my order?

How does Branch work with corporate clients?

Do you offer swatches?

Are shipping, assembly and space planning included?

Can I schedule my white glove delivery on a specific date?

What is Branch Flex?

Do you offer trade discounts?

Corporate and Large Orders

Where do you ship?

When can I expect to receive my order?

How long does delivery take once my item has shipped?

Is expedited shipping available?

Can I hold my order to ship at a later date?

Do you ship to P.O. boxes?

What is the difference between processing time, shipping time, and delivery time?

Why is my order delayed?

Something is missing from my order.

White Glove Delivery (US)

White Glove Delivery (Canada)

When can I expect my White Glove delivery?

Split Deliveries

Removal Services

Tracking says my package has been delivered but I haven't received it

Will my order arrive in multiple shipments?

Will my order ship freight? What do I need to do if my order is shipped freight?

How long will shipping take?

Shipping to Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers

How can I check my order status?Updated 2 years ago