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Branch

<div><span style="font-size: 14px; color: rgb(0, 0, 0);">While the vast majority of our orders arrive in pristine condition, damage sometimes occurs when shipping bulky items like furniture through parcel shipping networks.&#xA0;</span><span id="isPasted" style="color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We&apos;re so sorry to hear that your order arrived damaged, but rest assured that we&apos;ll handle the claims process with our shipping partners and make it right ASAP!</span><span style="font-size: 14px; color: rgb(0, 0, 0);"><br><br>If your order arrives damaged, contact us as soon as possible at hello@branchfurniture.com, and make sure to share images of the product and packaging so we can figure out what went wrong. We&apos;ll then propose a solution to get you working!&#xA0;</span></div>

While the vast majority of our orders arrive in pristine condition, damage sometimes occurs when shipping bulky items like furniture through parcel shipping networks. We're so sorry to hear that your order arrived damaged, but rest assured that we'll

My order arrived damaged. What do I do?

Troubleshooting & Warranty

Where can I check my order status?

Can I cancel my order?

Do you offer discounts?

Can I see the furniture in person before I buy?

Do you charge customs or duties?

I need to expense my order. Where can I find my receipt or invoice?

How does your referral program work?

Popular FAQs

How can I expect my products to arrive?

How do I know which chair is right for me?

Why have your prices changed?

How can I make sure the color depicted in your photos is true to life?

Prop-65

General Product Questions

How can I place an order?

How do I know if my ordered product is in stock?

How can I check my order status?

I'm tax exempt. Can I place an order without being charged sales tax?

In which currency will I be charged?

What payment methods do you accept?

Do you offer gift cards?

When will I be charged for my order?

Can I finance my order?

Do you offer price matching?

How can I tell the product I want is in stock?

Can you hold my order to ship at a later time?

Can I add items to my order?

Ordering

How does Branch work with corporate clients?

Do you offer swatches?

Are shipping, assembly and space planning included?

Can I schedule my white glove delivery on a specific date?

What is Branch Flex?

Do you offer trade discounts?

Corporate and Large Orders

Where do you ship?

When can I expect to receive my order?

How long does delivery take once my item has shipped?

Is expedited shipping available?

Can I hold my order to ship at a later date?

Do you ship to P.O. boxes?

What is the difference between processing time, shipping time, and delivery time?

Why is my order delayed?

Something is missing from my order.

White Glove Delivery (US)

White Glove Delivery (Canada)

When can I expect my White Glove delivery?

Split Deliveries

Removal Services

Tracking says my package has been delivered but I haven't received it

Will my order arrive in multiple shipments?

Will my order ship freight? What do I need to do if my order is shipped freight?

How long will shipping take?

Shipping to Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers

My order arrived damaged. What do I do?Updated 2 years ago