Tracking says my package has been delivered but I haven't received itUpdated 2 years ago

Our delivery partners (UPS or FedEx) may have delivered to an alternate entrance, building lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. 

It’s also possible that your order is still on the way but was mistakenly scanned as delivered. This is more common during the holiday season and periods of heavy shipping volume. In these cases, the order usually arrives within the next 5 business days. 

If your order hasn’t arrived in full after 5 business days of being marked delivered, please contact us as our team is here to help!